0118 986 9253

Returns policy

Return or exchange an item - our 100% money back guarantee 
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. 
Returned items should be unused and must be returned in original packaging with any enclosed documentation. 
We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. 
Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. 
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. We recommend that customers return goods for refund or exchange using a secure parcel service with tracking where possible. 
All documentation relating to the return should be kept safe.

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Warranty 2 Years
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Get in Touch

Kersten UK Ltd.
Progress House 39 Boulton Road,
Reading, Berkshire RG2 0NH, GB

Phone: 0118 986 9253
Email: info@kerstenuk.com



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